| 000 | 00534nam a22001577a 4500 | ||
|---|---|---|---|
| 999 |
_c5166 _d5166 |
||
| 008 | 170302b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a978--1-4081-3992-9 | ||
| 082 | _a658.812 OWT | ||
| 100 | _aOWTON Arvil | ||
| 245 |
_aDelighting your Customers ...on a Shoestring _bDelivering excellent customer service without breaking the bank _cArvil Owton _hEnglish |
||
| 250 | _aRevised ed | ||
| 260 |
_aDar-Es-Great Britain _bAand B Black Publishers Ltd _c2011 |
||
| 300 |
_a144p _c22cm |
||
| 650 | _2Business Management | ||
| 942 |
_2ddc _cBOOKS |
||