BARNES JAMES G. <br/><br/>
BUILD YOUR CUSTOMER STRATEGY:  A GUIDE TO CREATING PROFITABLE CUSTOMER RELATIONSHIPS 

 - NEW JERSEY,  JOHN WILEY & SONS, INC.  2006. 
<br/><br/><label>ISBN: </label>0471776602. 
<br/><br/><label>Dewey Class. No.: </label>658.812 BAR