00501nam a22001697a 4500 OSt 20260925083134.0 260925b |||||||| |||| 00| 0 eng d 9781-4081-3992-9 IRDP 658.812 OWT OWTON, AVRIL DELIGHTING YOUR CUSTOMERS: Delivering excellent customer service without breaking the bank English Great Britain: Bloomsbury Publishing, (2011) 144 pages. ill., ddc BK 0 203 203 0 0 ddc 0 0 IRDPLIB2 IRDPLIB2 GEN 2026-09-25 0 658.812 OWT TR01*2664 2026-09-25 08:35:09 1 2026-09-25 BK