Delighting your Customers ...on a Shoestring (Record no. 5166)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00534nam a22001577a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170302b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 978--1-4081-3992-9 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 OWT |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | OWTON Arvil |
| 245 ## - TITLE STATEMENT | |
| Title | Delighting your Customers ...on a Shoestring |
| Remainder of title | Delivering excellent customer service without breaking the bank |
| Statement of responsibility, etc. | Arvil Owton |
| Medium | English |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Revised ed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Dar-Es-Great Britain |
| Name of publisher, distributor, etc. | Aand B Black Publishers Ltd |
| Date of publication, distribution, etc. | 2011 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 144p |
| Dimensions | 22cm |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Source of heading or term | Business Management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | BOOKS |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Mwanza | Mwanza | 02/03/2017 | 658.812 OWT | 10000000765 | 02/03/2017 | 02/03/2017 | BOOKS | |||||
| Dewey Decimal Classification | Mwanza | Mwanza | 02/03/2017 | 658.812 OWT | 10000000766 | 02/03/2017 | 02/03/2017 | BOOKS | |||||
| Dewey Decimal Classification | Mwanza | Mwanza | 02/03/2017 | 658.812 OWT | 10000000767 | 02/03/2017 | 02/03/2017 | BOOKS | |||||
| Dewey Decimal Classification | Mwanza | Mwanza | 17/03/2017 | 658.812 OWT | 10000000825 | 17/03/2017 | 17/03/2017 | BOOKS |